ITIL-3

the clients of IT services providers is a group or individual who defines and agrees to the service
level target.not sure what the services target is?
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IT servcies can be a lot of things , things like network bandwith , data storage spaces,
monitoring services, reporting of login services,security services,application development, product management,program management,troubleshooting.a lot of things go beyond a typical products is offered, and a quality of services is not like a product, it depends in a way on how the services provider and the customer into act and communicate, and share information and meet each other's goals, and contract the manufacturing the customer and the service provider can make modifications and changes all along the process as the servcies being deliveried.and how the customer proceed the sevices what the services provider thinks their supply the delivery end result. the personal customer experience and wether  expetations are met, exceeded or no met. so fundamentally
a serviece is a way to delivery value to customer by facilitating the outcomes to the customer once
to achieve without having to take on a specific cost and risks the date under being accetable
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another concept is service asset.
define is there any capability or resource that can be provided by a service provider, the typical things  are things customer.why does information
technology exsist in an organization. almost across the board, IT is there to support the business. and its activities generating profits .
providing service of storing data.sorting data,making data available, mining the data,facilitating communication through networking either wired or wirless.speed up business activities, provide produtivity tools like
microsoft office for example. improving the accuracy , imporving the consistency of repetity function. for create a solution for generate profit.
more effectively and efficiently.
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customer ask questions to assess the quality of serivces.service level target (SLT)
this is commitment to the customer.
are base on accpeted standard.
ITIL is about framework, process and practices.
service management 4 life cycle can be considered serveral things. strategy , design, transition, operation and contiunity improvement.
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Quality cycle.= Demin cycle.
process PDCA
1 plan
2 do
3 check  (assess the measurement)
4 act 
QA quality assurance : meeting the customer requirements and expetations .
ISO standard
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